State Farm® Insurance Agent Leslie Robinson

"We couldn't be happier to cancel our auto insurance policy with State Farm effective immediately. After using State Farm since I was 16 years old (I am now 50), the treatment and inconsistencies in service, coverage and rates the past 6 months has been completely unacceptable. I have called at least 4 times and asked to speak with Leslie and she never has called back or returned our messages. Does she even exist? And if she does, what type of business are you running that clients with decades of coverage with State Farm and thousands of dollars of insurance payments from auto, home, jewelry and umbrella are unable to speak with her? In all my years with State Farm covering 9 vehicles and 5 houses with no accidents or claims, the entire handling of a minor accident in a parking lot was unacceptable. At best this should have been a no fault accident. AND the State farm agent that I called from the accident scene told me to not call the police as it was a parking lot and fault wouldn't be allocated in a parking lot. So from the accident scene to the agent I spoke with several times on the phone about the accident, I was told this was a no fault accident and I was not found at fault. Yet, a few months later, we received our annual policy renewal and out auto insurance had tripled!!!!!! Additionally, they do not have the ability to repair our vehicke with a repair shop in a 50 mile radius of our home. I called several times about this situation as we spent hours and hours trying to find a repair shop that was under agreement with State Farm. Finally, we called in a favor at the dealership and we had the vehicle dent repaired for free. Our only expense submitted to State Farm was the brake light, which after deductible was was a small payment from State Farm. Our entire experience this past 6 months has been subpar and frankly disturbing. We have felt ignored and at risk of coverage if a real accident were to happen, not having a repair shop nearby that is approved by State Farm. We were able to secure Libery Mutual auto insurance for less than our original auto insurance before the insane rate hike."

"Elizabeth Linde has been great to work with. She’s always on top of things and gets everything handled quickly and efficiently. Any time we’ve needed help or had questions, she’s been friendly, responsive, and super helpful. It’s been a smooth experience every time. Definitely appreciate her and highly recommend!"

"Elizabeth Linde has been absolutely amazing to work with! She is always quick, efficient, and gets everything we need taken care of without any hassle. She’s also super friendly and helpful, making the entire process smooth and stress-free. We truly appreciate her dedication and the great customer service she provides. Highly recommend working with her!"

"Mrs. Patti was very helpful with correcting my paperwork for my first big-girl apartment! She was very attentive and kind, and I am super happy I chose State Farm for my renters' insurance because of her!"

"Michael was really helpful getting a good renter's insurance policy. He substantially beat the price of the longtime family choice in insurance."

"Very quick and easy service! My agents name was Michael and he was very helpful to find a policy for me."

"They are always so helpful - we always email Michael and he takes care of whatever we need, quickly and easily!"

"Moving to the Triangle and Michael was excellent in providing great information and pricing, and has been fantastic working with my mortgage consultant."

"Michael is top notch! Was very responsive and help me understand with my 1 million questions. 10 of 10. I highly recommend him and Leslie Robinson State Farm!"

"I am moving to the area from out of state, and Michael helped me set up my renter's insurance. He made the process very easy, and was professional, knowledgeable, and kind."

"We have been customers of this State Farm branch for a few years now. Communications and knowledge is at the top level. Leslie and her team are great to work with. Keep it up! (Mike, thank you for always responding fast to my notes!) - Laura"

"Huge thank you to Michael for his assistance with a renter's insurance opportunity. He provided me with a wealth of knowledge and had my policy updated and sent to me before I even made it home. Thank you for addressing my issue so quickly."

"Michael is easy to work with and has done nothing but great things to help out over the past couple of years."

"I had the pleasure of working with Michael Sause.. He was extremely responsive, efficient and easy to work with. I highly recommend this location. I have always received excellent customer service."

"I have had the pleasure of having State Farm insurance for years. Patti is super helpful every time I call. If she doesn’t know the answer to something I ask her about she will find out & get back with me. I’m supper happy to have all of them handle our insurance needs."

"great job all."

"Elizabeth takes care of my auto/home insurance and she’s wonderful! I recently had an issue with my insurance and she stepped in right away and corrected it and sent me a follow up email right after recapping what we discussed. She is a great representative of State Farm!"

"They are so professional and friendly! Elizabeth is the sweetest and was so easy to work with! I would 10/10 recommend this agency to anyone!"

"I had an excellent experience working with Michael to purchase my home and auto insurance policies. From start to finish, he was professional and knowledgeable. He took the time to explain all the options clearly, answered all my questions with patience, and made the entire process smooth and stress-free. Thanks to Michael’s expertise and dedication, I feel confident that I have the right insurance policies in place. I highly recommend him to anyone looking for reliable and personalized service!"

"Thanks to Leslie and her team for their kindness and superb customer service skills. When I switched to State Farm, I was met with much friendliness and accomodation by the staff. I felt valued and prioritized by Leslie and the team, and I'm grateful for the warmth and cooperation I received. I knew, from then on, I'd be well taken care of, and never regretted my decision to choose this company. I'm delighted by the coverage offered and occasional customer "check-ins". No complaints! State Farm has me well covered. 🙂"

"Michael had a prompt response and was very helpful"

"Upon a recommendation, I contacted Michael for a renter's insurance quote. I had already received a quote through my current car insurer and was pleased to get a significantly lower quote from Michael. He made the process quick, easy, and efficient. Would recommend!"

"Elizabeth is Awesome !!! She answered all of our questions and was very responsive."

"Patti from Leslie Robinson State Farm has always been a delight to speak with and has always been professional and always went above and beyond when I call in to speak with them, yes I still call to speak with people!😂 It’s a generational thing! If you are considering an auto insurance switch I personally recommend Leslie Robinson State Farm and her excellent team!"

"Patti Went above and beyond in helping me figure out what had happened with our insurance. We were able to get the issue quickly resolved and I highly recommend using them for all of your insurance needs."